COVID-19 FAQs

More Information about COVID-19 Related Delays

Some of our suppliers and delivery partners have reported slight delays in orders they are currently fulfilling, due to the expected disruptions in supply chains affecting all industries during the COVID-19 pandemic. The Brownie Gourmet is continuing to operate following the safest of standards to bake and ship our brownies nationwide.

We use the United States Postal Service (USPS) 2-Day Priority and United Parcel Service (UPS).  Both carriers are experiencing record shipping volumes. Therefore, orders that would have arrived in 1 to 3 days are taking longer than expected.

We greatly appreciate your patience and understanding during these unprecedented times. The Brownie Gourmet team is working diligently to ensure that you receive your order as close to your desired delivery date as possible. For up to date shipping details, we encourage you to track your order using the tracking number in the shipping confirmation email.

Or, please contact our Customer Support team with specific questions—we are here to help!